Our rehab admission process puts insurance verification before the clinical assessment, so you know your coverage before you share your full history.
Step 1: Confidential Call With Admissions
Start with a phone call or text, and tell admissions what’s happening in your own words. We ask which substances you use and how often. Our team then asks about any recent detox and any medication you take. The first consultation costs nothing and stays confidential.
Step 2: Insurance Verification
Admissions reviews your plan’s benefits at this stage and explains your share of the cost before treatment begins. We accept Blue Shield of California and Aetna plans, and Cigna plans qualify as well. Military families may use TRICARE here, and self-pay is another option. When your plan requires prior authorization, our team requests it for you.
Step 3: Rehab Intake Assessment
At your rehab intake assessment, you meet with Joselin Blalock, AMFT, our associate therapist, or a fellow clinician by phone or in person. This biopsychosocial evaluation looks at your health and daily routines, and it covers past treatment and any relapse along with current prescriptions. You share at your own pace, and the assessment ends with the goals you want treatment to reach.
Step 4: Level of Care Placement
Our clinical team applies the ASAM Criteria, the guidelines clinicians use to match each person with the right intensity of care, to choose your starting level. Many clients begin with roughly a month of PHP, spend about two months in IOP and then continue with weekly outpatient therapy.
Step 5: Start Date and First Day of Treatment
Program availability and any insurer approval set your start date once the assessment is done. On day one, a therapist goes over your plan with you before your first group session. In-person clients complete drug and alcohol screening at our office, while Zoom clients test at an approved lab near home.